e-Sănătatea Mea: what family can and cannot do for a patient

In brief

From 1 September 2026, you can book an appointment for someone else from your own account, without any form of authorization. The president of CNAS (the National Health Insurance House) said explicitly that a family member can do this, but so can a neighbor or a stranger.

The person who makes the appointment does not see the patient's medical data. The appointment and the medical record are two separate things.

Access to someone else's medical record has not been sorted out. Law no. 157/2026 contains no provision about a proxy or a legal representative. CNAS says the patient decides who sees their information and at what level — but how this access is granted has not been described publicly as of the date of this article.

You create your own account. You search for the specialty, the place and the date. You make the appointment in the patient's name. That is all.

You do not need their password, you do not need a document from a notary, and you do not need them to have an account or a phone. It is the most direct solution for a parent who does not use the internet.

What you do not get, though: any medical information about them. The system is built this way on purpose.

There is also the other side of the coin, and it is good to know: if anyone can make an appointment in your name, an appointment you did not make may show up in your account. It is not necessarily a system error. Check before you get alarmed, and confirm with whoever you think made it.

You cannot see someone else's prescriptions, referrals, medical letters or reimbursement history just because you are their child, their spouse or their main caregiver. Being related unlocks nothing on the platform.

CNAS has announced that the patient will be able to decide who views their information and at what level of access. That is the right way to do it, and it is the one we are waiting for. But no public communication yet says where this control sits in the account, what levels exist, whether it can be revoked, or whether it can be given to someone in another country.

Until this is clarified, treat access to the record as something you do not have.

There is an obvious shortcut: the patient gives you their username and password, and you log in "as them". Many families will do exactly that in the first week.

It is worth knowing what you are buying with it.

• In the system, everything you do appears as if they did it. There is no trace that it was someone else.
• You cannot limit what you see. You get everything, including things they might not have shown you.
• If at some point one of you falls out with the other, there is no way to withdraw access other than changing the password.
• If official access with levels arrives later, you will already be used to the version without limits, and it is harder to step back from.

If you choose this anyway, choose it together, out loud, not by unspoken assumption. Say explicitly what you are allowed to do: only appointments, or reading as well, or also communicating with the doctors. Write it down on paper and keep it in plain sight, somewhere in the house. An agreement said once is forgotten; a written one can be changed.

And never log into the account of someone who does not know you are doing it.

The most common scenario: the child is in another country, and the parent is in treatment in Romania.

What works remotely, starting in September:

• Appointments. You make them, from your account, with their details. It does not depend on anything you left at home.
• Their account, activated at the doctor's. At their next visit to the family doctor (GP), with their ID card, an account can be created for them based on their CNP (personal numeric code). They do not need a smartphone.
• The email address. This is the decision that matters. The username is sent to it. If it is an address you also have access to, you effectively hold the key to the account — see the section above. If it is theirs alone, you have a clear boundary, but you also have fewer options when something gets stuck.

What does not work remotely: setting up their ROeID (the Romanian state's digital identity) for them. The verification is biometric — a selfie, a video, reading aloud — so it has to be them, phone in hand. You can guide them step by step over the phone, but you cannot do the steps for them.

Using the platform is not mandatory. Booking by phone and going in person to the front desk are still available, and the family doctor continues to do everything they did before.

At the specialist, the patient no longer has to show the paper referral: the doctor logs into the new SIUI (the health insurance IT system), enters the patient's details, opens their file and sees the document. But do not rely on this in the first month. Bring the paper with you.

If someone has no internet and no one to help them, the phone route has not closed. Nothing launched in September takes away a right they had in August.

• Decide now, before 1 September, who makes the appointments. Just one person, so you do not end up with two appointments with the same doctor.
• Choose the email address for the account deliberately, and say openly who else has access to it.
• Tie creating the account to a visit already booked with the family doctor, with the ID card in your pocket.
• Make a short list of what you will check in the account in the first week: this month's prescriptions, the latest referral, the latest medical letter.
• Do not throw away the paper file. No one knows how much history will be visible in the account at first.

• Can you create my account at my next visit, based on my ID card?
• Is there a setting in the account that lets me give a family member access?
• If my son or daughter makes the appointment, what does the patient need to bring to the consultation?
• Will my referrals be digital or on paper in the coming months?

Create your own account, even if you are not a patient. It is free, it does not need anyone's approval, and from day one it gives you the only thing that reliably works from a distance: the ability to book an appointment for your loved one.

The rest — access to the record — will become clearer in the coming months. When it does, we will come back here with what has changed.